robert moffat, the ibm executive overseeing lean, acknowledges it will reduce the need for some services labor, but he contends that it will also create new work for the company overall because customers will be getting more for their
global services is actually three separate units and is run by three senior vps (ginny rometty, mike daniels, and bob moffat) who are responsible for making as much money as they can from service contracts. all other things being equal, 
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